Please note: The Grocery Hub is available exclusively to current University of Newcastle students. It is not open to the general public, non-UON students, or the wider community. A valid student card is required for collection.

More Than Just Groceries

The UNSA Grocery Hub is our commitment to supporting students in our community. While UNSA includes both students and staff, this initiative is specifically designed to ensure students have access to essential food and groceries when they need it most.

We believe access to nutritious food is a right, not a privilege. No student should have to choose between buying supplies for university and buying a meal. With rising living costs and the pressures of study, it can be difficult to make ends meet.

That’s why we created the Grocery Hub, a free, online supermarket designed to ease financial stress and help students stay focused on their studies. It’s more than just a service, it’s UNSA supporting students.


UNSA Supporting Students with Free Groceries

What It Is

The UNSA Grocery Hub is your free online supermarket, designed to support students. We provide a wide range of essential pantry items at absolutely no cost.

Why We Do It

We believe no student should have to choose between their education and a meal. The Grocery Hub is here to relieve financial pressure and tackle food insecurity on campus.

What You Get

From pasta and rice to long-life milk and canned goods, you can select a range of free items each week from the Grocery Hub to keep your pantry stocked and your studies on track.

How our Grocery Hub works

Pickups happen every Tuesday & Thursday. Place your order before the cutoff and collect a pre-packed bag during your chosen time slot.

1

Browse and order online

Select your free groceries from the collection below before the weekly cutoff (Monday 1PM for Tuesday pickup, Wednesday 1PM for Thursday pickup).

2

Book your pickup time

Choose a pickup slot: 9:30AM–1PM or 2–4:30PM, on Tuesday or Thursday.

3

We pack your bag

Our team prepares your order ready for collection during your chosen time slot.

4

Collect with your student card

Bring your student card to collect your pre-packed bag. Quick and easy!

Important Information for Students

  • One booking per student per week, so we can support as many students as possible.
  • You must collect your order during your chosen pickup window: Tuesday or Thursday, 9:30AM–1PM or 2–4:30PM.
  • Bring your student card with you, as we ask to see it on arrival to confirm collection.
  • Repeated missed pickups without notice may result in restricted access to the service, as spots are limited and missed collections affect other students.

Pickup Schedule

Pickup days: Tuesday & Thursday, 9:30 AM – 1:00 PM or 2:00 PM – 4:30 PM

Order cutoffs: Monday 1:00 PM for Tuesday pickup, Wednesday 1:00 PM for Thursday pickup

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Items shown may vary week to week depending on stock.

Frequently Asked Questions

Can I change my order after I've placed it?

Contact the UNSA team before your cutoff time if you need to make a change. Once the cutoff has passed your order is locked in for packing.

What happens if I miss my pickup window?

If you can't make your pickup window, contact the UNSA team as soon as possible to discuss your options.

What if I book but don't show up, without cancelling?

Spots are limited, so repeated no-shows without notice may affect your ability to keep using the service. Please cancel ahead of time if you can't make it, so someone else can use the spot.

Can someone else collect my order for me?

Contact the UNSA team in advance if you need someone else to collect your order on your behalf.

How many times can I order each week?

One booking per student per week, to make sure as many students as possible can access the service.

What do I need to bring to collect my order?

Please bring your student card with you, as we ask to see it on arrival to confirm collection.